[{"data":1,"prerenderedAt":355},["ShallowReactive",2],{"help-navigation":3,"help:\u002Fhelp\u002Ftroubleshooting\u002Ffaq":235,"help-surround:\u002Fhelp\u002Ftroubleshooting\u002Ffaq":353},[4],{"title":5,"path":6,"stem":7,"children":8,"page":234},"Help","\u002Fhelp","help",[9,32,69,101,138,175,207],{"title":10,"path":11,"stem":12,"children":13,"icon":30,"summary":31},"Getting started","\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started\u002Findex",[14,20,25],{"title":15,"path":16,"stem":17,"icon":18,"summary":19,"children":-1},"What is Kontala?","\u002Fhelp\u002Fgetting-started\u002Fwhat-is-kontala","help\u002F1.getting-started\u002F1.what-is-kontala",null,"An overview of what Kontala does and who it is for.",{"title":21,"path":22,"stem":23,"icon":18,"summary":24,"children":-1},"Create your account and start your free trial","\u002Fhelp\u002Fgetting-started\u002Fcreate-your-account","help\u002F1.getting-started\u002F2.create-your-account","Sign up and start your 30-day free trial.",{"title":26,"path":27,"stem":28,"icon":18,"summary":29,"children":-1},"What happens after you sign up","\u002Fhelp\u002Fgetting-started\u002Fwhat-happens-after-signup","help\u002F1.getting-started\u002F3.what-happens-after-signup","Your guided onboarding, step by step.","i-lucide-rocket","What Kontala is, creating your account, and your first steps.",{"title":33,"path":34,"stem":35,"children":36,"icon":67,"summary":68},"Connecting your accounts & data","\u002Fhelp\u002Fconnecting-your-data","help\u002F2.connecting-your-data\u002Findex",[37,42,47,52,57,62],{"title":38,"path":39,"stem":40,"icon":18,"summary":41,"children":-1},"Connect FreeAgent","\u002Fhelp\u002Fconnecting-your-data\u002Fconnect-freeagent","help\u002F2.connecting-your-data\u002F1.connect-freeagent","Sync your FreeAgent account so Kontala reads your transactions automatically.",{"title":43,"path":44,"stem":45,"icon":18,"summary":46,"children":-1},"Connect a bank feed","\u002Fhelp\u002Fconnecting-your-data\u002Fconnect-a-bank-feed","help\u002F2.connecting-your-data\u002F2.connect-a-bank-feed","Securely link your business bank account through open banking.",{"title":48,"path":49,"stem":50,"icon":18,"summary":51,"children":-1},"Import transactions from a CSV","\u002Fhelp\u002Fconnecting-your-data\u002Fimport-a-csv","help\u002F2.connecting-your-data\u002F3.import-a-csv","No bank feed or FreeAgent? Upload a CSV export instead.",{"title":53,"path":54,"stem":55,"icon":18,"summary":56,"children":-1},"What data Kontala reads","\u002Fhelp\u002Fconnecting-your-data\u002Fwhat-data-kontala-reads","help\u002F2.connecting-your-data\u002F4.what-data-kontala-reads","Exactly what Kontala accesses, and what it does not.",{"title":58,"path":59,"stem":60,"icon":18,"summary":61,"children":-1},"Reconnect or disconnect a source","\u002Fhelp\u002Fconnecting-your-data\u002Freconnect-or-disconnect","help\u002F2.connecting-your-data\u002F5.reconnect-or-disconnect","Refresh an expired connection or remove a source.",{"title":63,"path":64,"stem":65,"icon":18,"summary":66,"children":-1},"Fix a broken connection","\u002Fhelp\u002Fconnecting-your-data\u002Ffix-a-broken-connection","help\u002F2.connecting-your-data\u002F6.fix-a-broken-connection","What to do when a feed stops updating.","i-lucide-link","Link FreeAgent, your bank feeds, or a CSV so Kontala can see your transactions.",{"title":70,"path":71,"stem":72,"children":73,"icon":99,"summary":100},"Understanding your VAT position","\u002Fhelp\u002Fyour-vat-position","help\u002F3.your-vat-position\u002Findex",[74,79,84,89,94],{"title":75,"path":76,"stem":77,"icon":18,"summary":78,"children":-1},"Your VAT compliance status explained","\u002Fhelp\u002Fyour-vat-position\u002Fvat-compliance-status-card","help\u002F3.your-vat-position\u002F1.vat-compliance-status-card","What the compliance status card on your dashboard shows.",{"title":80,"path":81,"stem":82,"icon":18,"summary":83,"children":-1},"Deadlines and statuses (on track, due soon, overdue)","\u002Fhelp\u002Fyour-vat-position\u002Fdeadlines-and-statuses","help\u002F3.your-vat-position\u002F2.deadlines-and-statuses","What the on track, due soon, and overdue statuses mean.",{"title":85,"path":86,"stem":87,"icon":18,"summary":88,"children":-1},"VAT boxes explained (Box 1, 4 and 6)","\u002Fhelp\u002Fyour-vat-position\u002Fvat-boxes-explained","help\u002F3.your-vat-position\u002F3.vat-boxes-explained","What Box 1, Box 4, and Box 6 mean on your return.",{"title":90,"path":91,"stem":92,"icon":18,"summary":93,"children":-1},"How Kontala works out your figures","\u002Fhelp\u002Fyour-vat-position\u002Fhow-kontala-calculates-figures","help\u002F3.your-vat-position\u002F4.how-kontala-calculates-figures","From categorised transactions to the boxes on your return.",{"title":95,"path":96,"stem":97,"icon":18,"summary":98,"children":-1},"VAT periods and staggers","\u002Fhelp\u002Fyour-vat-position\u002Fvat-periods-and-staggers","help\u002F3.your-vat-position\u002F5.vat-periods-and-staggers","How VAT periods work and how Kontala tracks yours.","i-lucide-gauge","Your compliance status, deadlines, and the figures behind your return.",{"title":102,"path":103,"stem":104,"children":105,"icon":136,"summary":137},"Filing VAT returns to HMRC","\u002Fhelp\u002Ffiling-to-hmrc","help\u002F4.filing-to-hmrc\u002Findex",[106,111,116,121,126,131],{"title":107,"path":108,"stem":109,"icon":18,"summary":110,"children":-1},"Connect Kontala to HMRC","\u002Fhelp\u002Ffiling-to-hmrc\u002Fconnect-kontala-to-hmrc","help\u002F4.filing-to-hmrc\u002F1.connect-kontala-to-hmrc","Authorise Kontala to submit MTD VAT returns on your behalf.",{"title":112,"path":113,"stem":114,"icon":18,"summary":115,"children":-1},"Review your return before filing","\u002Fhelp\u002Ffiling-to-hmrc\u002Freview-your-return","help\u002F4.filing-to-hmrc\u002F2.review-your-return","Check your figures and anomalies before anything goes to HMRC.",{"title":117,"path":118,"stem":119,"icon":18,"summary":120,"children":-1},"File your VAT return","\u002Fhelp\u002Ffiling-to-hmrc\u002Ffile-your-return","help\u002F4.filing-to-hmrc\u002F3.file-your-return","Submit your MTD-compliant return in one tap.",{"title":122,"path":123,"stem":124,"icon":18,"summary":125,"children":-1},"Your audit trail","\u002Fhelp\u002Ffiling-to-hmrc\u002Fyour-audit-trail","help\u002F4.filing-to-hmrc\u002F4.your-audit-trail","Every submission is logged with a full trail.",{"title":127,"path":128,"stem":129,"icon":18,"summary":130,"children":-1},"After you file","\u002Fhelp\u002Ffiling-to-hmrc\u002Fafter-you-file","help\u002F4.filing-to-hmrc\u002F5.after-you-file","Paying HMRC and what to expect after submission.",{"title":132,"path":133,"stem":134,"icon":18,"summary":135,"children":-1},"Fix a rejected submission","\u002Fhelp\u002Ffiling-to-hmrc\u002Ffix-a-rejected-submission","help\u002F4.filing-to-hmrc\u002F6.fix-a-rejected-submission","What to do if HMRC rejects your return.","i-lucide-landmark","Authorise HMRC, review, and file your MTD VAT return.",{"title":139,"path":140,"stem":141,"children":142,"icon":173,"summary":174},"Your account & 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applied.",{"title":159,"path":160,"stem":161,"icon":18,"summary":162,"children":-1},"Invite your accountant","\u002Fhelp\u002Faccount-and-billing\u002Finvite-your-accountant","help\u002F5.account-and-billing\u002F4.invite-your-accountant","Give your accountant or bookkeeper access.",{"title":164,"path":165,"stem":166,"icon":18,"summary":167,"children":-1},"Reset your data","\u002Fhelp\u002Faccount-and-billing\u002Freset-your-data","help\u002F5.account-and-billing\u002F5.reset-your-data","Start fresh without deleting your account.",{"title":169,"path":170,"stem":171,"icon":18,"summary":172,"children":-1},"Delete your account","\u002Fhelp\u002Faccount-and-billing\u002Fdelete-your-account","help\u002F5.account-and-billing\u002F6.delete-your-account","Permanently close your account and remove your data.","i-lucide-credit-card","Your plan, invoices, accountant access, and account controls.",{"title":176,"path":177,"stem":178,"children":179,"icon":205,"summary":206},"Security, privacy & compliance","\u002Fhelp\u002Fsecurity-and-compliance","help\u002F6.security-and-compliance\u002Findex",[180,185,190,195,200],{"title":181,"path":182,"stem":183,"icon":18,"summary":184,"children":-1},"How Kontala keeps your data secure","\u002Fhelp\u002Fsecurity-and-compliance\u002Fhow-we-keep-data-secure","help\u002F6.security-and-compliance\u002F1.how-we-keep-data-secure","Encryption, EU hosting, and read-only access.",{"title":186,"path":187,"stem":188,"icon":18,"summary":189,"children":-1},"GDPR and your data rights","\u002Fhelp\u002Fsecurity-and-compliance\u002Fgdpr-and-your-data-rights","help\u002F6.security-and-compliance\u002F2.gdpr-and-your-data-rights","Who controls your data and the rights you have over it.",{"title":191,"path":192,"stem":193,"icon":18,"summary":194,"children":-1},"HMRC and Making Tax Digital","\u002Fhelp\u002Fsecurity-and-compliance\u002Fhmrc-and-making-tax-digital","help\u002F6.security-and-compliance\u002F3.hmrc-and-making-tax-digital","How Kontala works with Making Tax Digital for VAT.",{"title":196,"path":197,"stem":198,"icon":18,"summary":199,"children":-1},"The regulated bank connection","\u002Fhelp\u002Fsecurity-and-compliance\u002Fthe-regulated-bank-connection","help\u002F6.security-and-compliance\u002F4.the-regulated-bank-connection","How the open banking connection is provided and regulated.",{"title":201,"path":202,"stem":203,"icon":18,"summary":204,"children":-1},"Export or delete your data","\u002Fhelp\u002Fsecurity-and-compliance\u002Fexport-or-delete-your-data","help\u002F6.security-and-compliance\u002F5.export-or-delete-your-data","Take a copy of your data, or remove it.","i-lucide-shield-check","How Kontala protects your data and meets its obligations.",{"title":208,"path":209,"stem":210,"children":211,"icon":232,"summary":233},"Troubleshooting & FAQs","\u002Fhelp\u002Ftroubleshooting","help\u002F7.troubleshooting\u002Findex",[212,217,222,227],{"title":213,"path":214,"stem":215,"icon":18,"summary":216,"children":-1},"Common connection errors","\u002Fhelp\u002Ftroubleshooting\u002Fcommon-connection-errors","help\u002F7.troubleshooting\u002F1.common-connection-errors","Fixes for feed, FreeAgent, and CSV problems.",{"title":218,"path":219,"stem":220,"icon":18,"summary":221,"children":-1},"Why my figures look different","\u002Fhelp\u002Ftroubleshooting\u002Fwhy-my-figures-look-different","help\u002F7.troubleshooting\u002F2.why-my-figures-look-different","Why a figure might not match, and how to reconcile it.",{"title":223,"path":224,"stem":225,"icon":18,"summary":226,"children":-1},"HMRC submission errors","\u002Fhelp\u002Ftroubleshooting\u002Fhmrc-submission-errors","help\u002F7.troubleshooting\u002F3.hmrc-submission-errors","What rejection messages mean and how to fix them.",{"title":228,"path":229,"stem":230,"icon":18,"summary":231,"children":-1},"Frequently asked questions","\u002Fhelp\u002Ftroubleshooting\u002Ffaq","help\u002F7.troubleshooting\u002F4.faq","Quick answers to the questions we hear most.","i-lucide-life-buoy","Fixes for common issues and answers to frequent questions.",false,{"id":236,"title":228,"body":237,"description":344,"extension":345,"featured":346,"gated":234,"icon":18,"lastUpdated":347,"meta":348,"navigation":346,"order":349,"path":229,"reviewedBy":18,"reviewedDate":18,"seo":350,"sitemap":351,"stem":230,"summary":231,"__hash__":352},"help\u002Fhelp\u002F7.troubleshooting\u002F4.faq.md",{"type":238,"value":239,"toc":332},"minimark",[240,244,249,263,267,272,276,281,285,292,296,301,305,312,316,321,325],[241,242,243],"p",{},"Short answers to common questions. Follow the links for the full detail.",[245,246,248],"h2",{"id":247},"is-kontala-compatible-with-making-tax-digital","Is Kontala compatible with Making Tax Digital?",[241,250,251,252,255,256,262],{},"Yes. Kontala is built for Making Tax Digital for VAT and files returns directly to HMRC.\nSee ",[253,254,107],"a",{"href":108}," and HMRC's list of ",[253,257,261],{"href":258,"rel":259},"https:\u002F\u002Fwww.gov.uk\u002Fguidance\u002Ffind-software-thats-compatible-with-making-tax-digital-for-vat",[260],"nofollow","compatible software",".",[245,264,266],{"id":265},"do-i-need-a-card-to-start-the-free-trial","Do I need a card to start the free trial?",[241,268,269,270,262],{},"No. The 30-day free trial needs no card, and you are never charged automatically - see ",[253,271,149],{"href":150},[245,273,275],{"id":274},"how-much-does-kontala-cost","How much does Kontala cost?",[241,277,278,279,262],{},"Kontala Pro is £12 a month during early access, with everything included - see ",[253,280,144],{"href":145},[245,282,284],{"id":283},"can-i-file-vat-from-a-spreadsheet","Can I file VAT from a spreadsheet?",[241,286,287,288,291],{},"Yes. If you keep records in a spreadsheet, ",[253,289,290],{"href":49},"import a CSV"," and Kontala files the MTD return for you.",[245,293,295],{"id":294},"which-banks-can-i-connect","Which banks can I connect?",[241,297,298,299,262],{},"Kontala connects to most UK business banks through open banking. If yours is not available yet, use a CSV import - see ",[253,300,43],{"href":44},[245,302,304],{"id":303},"can-my-accountant-use-it-too","Can my accountant use it too?",[241,306,307,308,311],{},"Yes. You can ",[253,309,310],{"href":160},"invite your accountant"," to your account.",[245,313,315],{"id":314},"is-my-data-safe","Is my data safe?",[241,317,318,319,262],{},"Your bank connection is read-only and your data is encrypted - see ",[253,320,181],{"href":182},[245,322,324],{"id":323},"still-have-a-question","Still have a question?",[241,326,327,331],{},[253,328,330],{"href":329},"\u002Fcontact","Contact our team"," - we reply within one business day.",{"title":333,"searchDepth":334,"depth":334,"links":335},"",2,[336,337,338,339,340,341,342,343],{"id":247,"depth":334,"text":248},{"id":265,"depth":334,"text":266},{"id":274,"depth":334,"text":275},{"id":283,"depth":334,"text":284},{"id":294,"depth":334,"text":295},{"id":303,"depth":334,"text":304},{"id":314,"depth":334,"text":315},{"id":323,"depth":334,"text":324},"Quick answers to the questions we hear most about Kontala, MTD VAT, pricing, and security.","md",true,"10 July 2026",{},6,{"title":228,"description":344},{"loc":229},"CITO1yX-b9Xz1bEVE1-guwoAvmQRaNmFpd7NDttvOEU",[354,18],{"title":223,"path":224,"stem":225,"summary":226,"children":-1},1783782036524]