Common connection errors

If Kontala is not seeing your transactions, one of these is usually the cause.

The feed stopped updating

Open banking access expires about every 90 days, and changing your bank password can end it early. Go to Settings → Connections, find the source marked Needs attention, and reconnect - see Fix a broken connection.

My bank is not listed

Not every bank is available for feeds yet. In the meantime, import a CSV export from your bank.

My CSV would not import

Check the file has clear date, description, and amount columns, and that you matched them correctly during upload. Re-export from your bank if the format looks unusual, then try again.

Still stuck?

Contact our team with the source you are connecting and any error message you saw, and we will take a look.