Can't sign in

You sign in at app.kontala.com. If it is not working, one of these is usually why.

"Invalid email or password"

Kontala shows the same message whether the email or the password is wrong, so check both. Make sure you are using the email address you signed up with, then try resetting your password with Reset my password on the sign-in page.

Reset links work once and expire quickly, so open the most recent email, and check your spam folder if nothing arrives.

"Account is temporarily locked"

After 5 failed attempts in a row, your account locks for 30 minutes, and during the lock even the correct password is refused.

Two things to know:

• Waiting is the only fix - the lock lifts by itself after 30 minutes.
• Resetting your password does not end the lock early. You can still reset it while locked, but you will not get in until the lock passes.

Google sign-in problems

• First time using Google? Kontala asks you to confirm your Kontala email and password once, with Link and sign in, to link the two accounts. After that, Google alone signs you in.
• No Google button? Something in your browser, often an ad blocker, is blocking Google's sign-in script. Signing in with your email and password still works.

None of that worked

Your account may have been deactivated by an owner or admin of your company - deactivated accounts see the normal "invalid email or password" message. Ask your admin to check in Users, or contact support.