Contact support

If the help articles have not solved it, we are happy to dig in with you.

How to reach us

• Email support@kontala.com.
• Or use the form on our contact page.

We reply within one business day.

What to include

The more of this you can give us, the faster we can help:

• Your company name, and the email address you sign in with.
• What you were trying to do, and what you have already tried.
• The exact error message, word for word, if there is one.
• Screenshots of what you are seeing.

Never include your password - we will never ask for it.

Before you write

A quick scan of this section may save you the wait: Can't sign in, Common connection errors, Statement import problems, and the FAQ cover the most frequent questions.