Fix a broken connection

What to do when a bank feed or FreeAgent connection stops updating.

Last updated 10 July 2026.

If Kontala stops seeing new transactions, the connection has usually just lapsed. Most cases are quick to fix.

Common causes

  • Access has expired. Open banking consent lasts about 90 days and then needs reconfirming.
  • You changed your banking password, which can end the connection.
  • Your bank is doing maintenance, so the feed pauses temporarily.

What to do

  1. Open Settings → Connections and look for a source marked Needs attention.
  2. Choose Reconnect and sign in on your bank's page again - see Reconnect or disconnect a source.
  3. Give it a few minutes for recent transactions to catch up.

Still not working?

If a connection keeps failing after reconnecting, contact our team and we will look into it with you. More fixes are in Common connection errors.